Thursday, April 16, 2009
What was the question? Oh ya, Dell. A good friend of mine purchased a Dell laptop and... well... has had nothing but grief with the dang thing. See the problem is this.... I own a Dell laptop (Precision M-6300 and before that an M-90) and have heaped praise onto Dell for their great American customer service people and durable computers. she took my recommendation and purchased a Dell... and hates it.
I think the problem exists in how we both purchased our computers (and the issue with Dell itself). See I purchased my laptop from the small business side and purchased additional tech support. I think she got her's from the home section of the website. I knew that the home side had extra software (junk-ware) loaded onto the computer, but I didn't know the tech support was different.
I can understand why the company does this. In order to compete for the low priced laptops, certain things must be cut back. However what I don't understand is why this difference is not disclosed before the computer is purchased. I'm certain that many people would pay a little extra in order to get a higher quality customer service experience.
If you have advice or help, surf over to her site and offer any advice.