Friday, December 28, 2007

Wind and Sea Restaurant at Dana Point - 1 star

Dana Point Harbor is a wonderful place (see the next post) with great shops, restaurants, and nice views. While there, we decided to visit one of these restaurants for lunch.

First off the Wind & Sea restaurant has fantastic views of the harbor. We were seated by the window and had a nice time watching the boats, and people pass by. Second the atmosphere of the restaurant is pleasant and upscale. and the day we went was not crowded at all.

Now for the bad. When visiting an upscale restaurant you expect to pay heavily... for that, people expect good service and good food. Nether existed here.
  • Food was undercooked, and the shrip did not smell or taste right.
  • We asked to have our food cooked correctly, however our server never apologized for this error, or bothered to stick around to make sure we were satisfied with the results (now way over cooked).
  • The service (with Kevin) was horrible, with our waiter not bothering to check in on us until we literally ask for him.
  • Refills had to be asked for, not provided automatically as you would expect from a fine end (and high dollar) restaurant.
  • Finally at the very end of the meal, we were finally asked how the food was (too little, too late). When I told him, he said nothing, but just took the plates and returned with the full bill. No apology, no discount, no manager.
Wait staff do work hard, and deserve to be tipped will for this work, however good service begets a good tip. Poor service begits not just a poor tip, but a poor public review.

I'm sure that if I lived in Southern CA I could revisit the place later on to make sure it was not just a one time event... however since I was a visitor, this review will have to stand. If you have had good or bad service, just reply to this post.